Crime victims deserve to be heard, supported, and empowered. Access to legal assistance can help victims make informed decisions, which in turn facilitates their healing and the rebuilding of their lives.
In 2024, Pro Bono Net’s LiveHelp feature—integrated into the NY Crime Victims Legal Help website—assisted 352 crime victims seeking legal information and referrals. LiveHelp connects individuals with trained volunteers, primarily law students, who are equipped to provide legal information. However, what sets these volunteers apart is their training in empathy. They understand that victims often carry a heavy emotional burden, and by acknowledging feelings of pain, fear, or trauma, they create a supportive environment where victims feel safe seeking help.
For example, in a simple 15-minute chat with a LiveHelp operator, one victim expressed their gratitude: “Excellent help, [what] we’ve been looking for.”
Another victim, a survivor of domestic violence, had been searching for assistance for four years. After connecting with LiveHelp, they shared that the experience was “very helpful” and appreciated the resources they were directed to.
NY Crime Victims Legal Help, through its legal information and referrals, offers victims a crucial starting point on their journey to healing. While the process of moving forward may take time, knowing that there is support for navigating legal and financial questions can ease a significant burden. Sometimes, it just takes one chat to help someone regain control and begin rebuilding their life.
If you’re interested in becoming a LiveHelp volunteer, visit this webpage to learn more.