Some of the information on these pages may have been temporarily changed by governments and courts in response to Coronavirus. Please refer to our Covid-19 Housing Update.

Foreclosure

Buying a home can be one of the happiest moments in life, and losing your home can be one of the most frightening. If you have financial problems because of the crime, it may be hard for you to pay your mortgage.  If this happens, you could be at risk for foreclosure. That means you could lose your home.

This section has information about what to do if you are worried about:

• Falling behind on your mortgage payments
• Losing your home

What is foreclosure?

Foreclosure is a when a bank or mortgage lender files a lawsuit to force the sale of a property. The bank does this to get back money owed when someone falls behind on payments.

Will I be forced to leave my home if I can’t pay the mortgage?

Even if you miss a couple of mortgage payments, you will not have to leave your home right away. A foreclosure case takes a while in the courts. That gives you time to work with your lender and try to stop foreclosure.

How long does a foreclosure case take?

The length of foreclosure depends on where you live. Foreclosure usually takes about:

• 1-1/2 years in upstate New York
• 3-1/2 years in downstate.

But sometimes it can happen in less than 1 year, so it is important to ask for help as soon as you can.

Do I have rights?

In NYS, homeowners facing foreclosure are protected by the Consumer Bill of Rights. You have a right to:

• Stay in your home until a court orders you to leave. You must keep your property in good shape.
• Have a lawyer. You may qualify for free or low cost housing counseling.
• Be free from harassment or foreclosure scams.
• Stop your home from being foreclosed if you repay your loan in full or agree to a settlement with the lender before your home is sold.
• Get notice at least 90 days before a foreclosure suit is filed against you.
• Look into "loss mitigation" options to keep your home and avoid a lawsuit. If you file a loss mitigation application, the mortgage lender cannot continue with the foreclosure until they review your application.
• Participate in all court hearings and proceedings about your case, including a settlement conference required by New York State law.

Homeowners are also protected by the following procedures:

90 Day Pre-Foreclosure Filing Notice: You have the right to get a notice from the lender at least 90 days before the foreclosure starts. The notice must :

• Say how much you have to pay to stop foreclosure
• List at least 5 non-profit housing counseling agencies near you

Answer to Complaint: If a lawsuit is filed, you can get legal advice. If you file an answer to the foreclosure complaint you will get notices and updates about your case.

Settlement Conference: The court must schedule a conference within 60 days after the lender files a lawsuit. The conference lets you:

• Negotiate with the lender
• Work out another solution

The lender must negotiate in “good faith.”  This means they must act honestly and fairly.

I’m having trouble paying my mortgage. What can I do?

If you are struggling to make payment or have fallen behind, you may feel embarrassed or scared. But there are things you can do to save your home and protect your rights:

• Call your bank as soon as possible. The sooner you call, the more options you have.
• Use Empire Justice Center’s Web-based foreclosure guide. Follow the steps to protect yourself from foreclosure.
• Call the NYS Office of the Attorney General's Homeowner Protection Program (HOPP) hotline at 855-466-3456. HOPP is a statewide network of over 90 housing counseling and legal services organizations. They help homeowners in danger of foreclosure in every county in New York. All services are free.
• Contact a not-for-profit, approved Housing Counseling agency. These agencies can give you free or low cost advice and resources. They may be able to talk to your lender for you.
• Watch out for scammers.
• Visit HomeOwnerHelpNY for free help and accurate information.

For more information and resources, please visit the NYS Website.

Updated 10/27/21

Crime Prevention

Tenants have the right to live in a safe apartment. Landlords must provide basic security to keep tenants safe.

A landlord’s duties may include:

• Making sure front doors are secure and locks work
• Lighting entrances, stairways, and yards at night in buildings with more than 1 apartment
• Installing safety devices such as self-locking doors or intercoms.

What if my landlord did not keep the entrance safe?

If the landlord did not keep the entrance safe and someone enters the building and commits a crime against you, you may be able to sue the landlord for “damages.”  That means the landlord must pay you money for your losses.

Please read the Tenants’ Rights Guide for more information about a landlord’s duties.

Eviction

Some of the information on these pages may have been temporarily changed by governments and courts in response to Coronavirus. Please refer to our Covid-19 Housing Update.

If you are a crime victim, the financial effects of victimization can be overwhelming.  You may have trouble paying your rent.

This section has information about what to do if you are worried about:

• Falling behind on your rent
• Losing your home.

What is an eviction and why can you be evicted?

Eviction is a court process. A landlord uses eviction to make a tenant leave a rented property.

If you rent a home or apartment in New York State, your landlord can evict you if:

1. you don’t pay the rent or
2. you don't follow the lease or rental agreement (violate the agreement), or
3. the term of your lease comes to an end, or
4. you don't have a lease and the landlord does not want to continue your month-to-month tenancy.

To evict you, your landlord must:

1. Give you the appropriate notices,
2. Start an eviction case in court,
3. Go to court,
4. Win the case, and
5. Get a court order called a “Warrant of Eviction” and have a law enforcement agency serve you with it.

If you are worried, talk to your landlord to try to work out a solution.

My landlord is threatening to evict me. What are my rights?

Before your landlord evicts you, they must follow certain rules. The rules depend on the reason for the eviction. But remember, your landlord must get a court order before they can evict you or lock you out.

Eviction for not paying rent: If your landlord wants to evict you for not paying rent, they must tell you in writing - not verbally - that you have 14 days to pay the rent or move out. If you can’t pay in 14 days, you do not have to leave. The landlord cannot lock you or cannot kick you out. To evict you, the  landlord must start an eviction in court.

Eviction for lease violation:  If your landlord thinks you broke or violated your lease or rental agreement, read the lease carefully. It lists the steps a landlord must take before filing an eviction.

Eviction for ending your lease or month-to-month tenancy: If your landlord does not plan to renew your lease, or if you don't have a lease and your landlord is ending your month-to-month tenancy, the landlord must provide you with written notice. The notice must be anywhere from 30-60-90 days depending on how long you have lived there. If you do not leave, the landlord cannot kick you out. To evict you, the landlord must file an eviction in court.

If you are being evicted, you have the right to an attorney. You can show up to court where there may be a free lawyer who can help you.

After a hearing with testimony and evidence, if you are evicted by the court, you will receive a warrant of eviction from a law enforcement agency (sheriff, marshal, constable). Once received, you have 14 days to vacate the property. If you live in a mobile home, you have longer.

My landlord is raising my rent. What are my rights?

A landlord must provide written notice if they plan to raise your rent by 5% or more.

Can my landlord change the locks or lock me out?

If the landlord locks you out of your home without a court order, you can call the police. Tell them you were illegally evicted and show them proof of your address (your driver’s license or mail). The police should let you back in your home.

For more information about your rights during eviction, please visit:

• HUD tenants rights
• LawHelpNY
• NY Courts
• Legal Help Directory

Can my landlord evict me for calling the police too many times?

No. All residents of New York State who believe that they are in need of police or emergency assistance have the right to call for help without fear of eviction or losing their homes.

For more information, please see the "Protections for Domestic Violence Victims" tab in this section.

Updated July 19, 2020

NYS Housing Protections

Federal, state, and local laws protect everyone’s right to housing. It is against the law for a landlord to treat you differently because of:

• Race, color, or national origin
• Religion
• Disability
• Age
• Gender or sexual orientation
• Military status
• Domestic violence
• Being single or married
• Having children under 18

To find out how to protect your rights, please read the New York State Division of Human Rights Fair Housing Guide. 
To file a discrimination complaint, please go to the NYS Division of Human Rights or call 1-888-392-3644.

To get forms in other formats, including Spanish and Braille, call 1-718-741-8332.

Disability Protections

If you have a disability and need to make reasonable modifications to your home or common areas, the landlord may have to let you. You must pay for the changes.

If needed, your landlord may also have to make reasonable accommodations to the rules, policies, practices or services so you can use the housing.

To find information about reasonable modifications and accommodations and to file a discrimination complaint, please visit the Department of Housing and Urban Development.

Protection for Domestic Violence Victims

In New York State, victims of domestic violence (also called intimate partner violence or family violence) have additional rights.

Right Against Discrimination

You have the right not to be discriminated against or treated differently because you are a domestic violence victim.

If you are a victim of domestic violence, a landlord CANNOT:

• Refuse to rent to you because you are a victim
• Give you different rules than other tenants.

This right also applies to parents of a minor child who is a victim of family violence.

This right does not apply if  the landlord lives in the building, and there are only 1 or 2 apartments. ,

What if I think I was discriminated against?

If a landlord breaks the law, you can sue for damages. That means the landlord must pay for your losses. If you win, you can also ask the landlord to pay your lawyer’s fees.

You must prove the landlord refused to rent to you because you are a victim of domestic violence and for no other reason.

Right to End Your Lease Early

To be safe from their abusive partners, victims of domestic violence may need to move out of their apartment before the lease ends. Most leases say that you must pay rent until the end date on the lease even if you end the lease early and move. 

But, if you are:

• A domestic violence victim with a valid order of protection, or
• The non-abusive parent of a child who is abused

you have the right to end your lease early without paying for the entire length of the lease. This helps you be safe without added financial costs.

It is against the law for a lease to ask you to give up this right.

My landlord won’t let me end the lease early unless I pay the rest of the rent. What can I do?

You can ask the court that gave you the order of protection to let you end the lease.

For the court to do this, you must:

• Have a valid order of protection.
• Tell your landlord you that you want to end the lease early. You must also tell any person who is renting the apartment with you. You must do this at least 10 days before you ask for the court’s help.
• Show you asked to end the lease early, but the landlord said no.
• Show that you or your child is still in danger of being physically or emotionally hurt by the offender, and that moving will be safer. 
• Ask in “good faith.” That means you have an honest and good reason.

The court can set an earlier date to end your lease. The court can also order you to:

• Pay all rent due until this earlier end date
• Leave the property in good condition

What if I have roommates?

If there are other tenants, the court may split the lease and let the others stay.

Right not to be evicted because of domestic violence

It is illegal for your landlord to evict you (force you from your rented home) because your partner abused you in your home.

There are many towns in New York State that have something called “nuisance ordinances.” If police are called to a home a certain number of times within a given period, the property can be considered a nuisance. When police respond to a rental property repeatedly, landlords often decide to evict the tenant.

Nuisance laws are meant to discourage criminal activities, but they have been used against domestic violence victims.  There have been cases where victims of domestic violence were told by the police that if they keep calling for help they will be evicted – as of 9/13/19, this is illegal. All crime victims have the right to call 911 without facing any penalty in housing.   Towns that want to enforce nuisance ordinances now must notify residents and landlords and give them an opportunity to defend themselves. 

If you live with someone who is abusing you, the landlord can remove the abuser from the property without evicting you.

Right to cancel cable, television, and phone contracts without fees

Victims of domestic violence have the right to cancel cable, cell, and landline telephone contracts without having to pay a cancellation fee. You must ask to terminate services in writing, and provide documentation within 6 months to prove your status as a victim of domestic violence. Documentation can include police report, orders of protection, and affidavits signed by a court employee, health care provider, domestic violence, social work, or rape crisis provider.

Federal Subsidized Housing

Subsidized housing is a government sponsored program. It offers affordable housing to people and families in need.

Victims of domestic violence also have federal housing rights. Some of these rights include the right to:

• Apply for subsidized housing. The program cannot reject you because you are a victim of domestic violence, dating violence, sexual assault or stalking.
• Stay in your subsidized home. Your landlord cannot evict you unless other tenants are in immediate danger.
• Remove your abuser from your lease. You can still get the subsidy.
• Present one of the following proofs you were abused: self-certification, police report, court record, statement from your counselor or lawyer.
• Ask your housing provider for emergency transfer plans so you can move to a safer location.

Emergency Housing

New York State has emergency shelters for domestic violence victims. Leaving your home can be scary. But these shelters provide a safe place for victims and their children to stay for a short period of time. Some shelters let your pets stay with you, or will help find a place where your pets can be cared for. All licensed Domestic Violence Programs must serve all victims of intimate partner violence. For more information, please go to the Domestic Violence Programs and Shelters sections of this website.

Trained advocates at the shelter can help you think about your options and plan your future. They can help you with:

• Permanent housing
• Counseling
• Legal services
• Other needs.

What are my rights in a domestic violence shelter?

You have the right to get a written agreement and a notice about your rights. The agreement explains the program rules, such as how long you can stay and when someone can be asked to leave.

The notice describes your rights. These include the  right to:

• Confidential, fair, and respectful treatment
• A safe environment
• Private communication, such as sending and receiving mail
• Meet with lawyer
• Come and go according to the shelter’s rules
• Manage your own finances
• Religious freedom
• Know that all suspected cases of child abuse will be reported to the State central registry of child abuse and maltreatment

To decide if a going to a shelter is the right choice for you, find a domestic violence program and talk to an advocate.

Updated 7/17/21

Mediation in Housing

New York State has Presumptive Alternative Dispute Resolution (ADR). This means that if you go to court for a housing matter, you may have the option to go to mediation to resolve the issue. 

Please go to the Alternative Dispute Resolution section of this website for more information about mediation and CDRC.

How can mediation help?

Community Dispute Resolution Centers (CDRC) are funded by the NYS Unified Court System to provide free and low-cost mediation services for individuals and landlords with housing disputes. CDRC mediators can help you with issues such as:

• Rental payments
• Roommate and holder issues
• Property repair and maintenance
• Security deposits

I have a problem with my landlord. Can I get mediation help from a CDRC without going to court?

Yes, you can ask for CDRC services without involvement of the courts or other agencies. To find a CDRC near you, please go to the Legal Help Directory or go to the NY Courts website.

Developed with assistance from NYS Unified Court System, Office of ADR Programs

Updated July 20, 2021