Financial Resources

Broadband Services and Internet Connected Devices

If you are struggling to pay for internet services, you may be able to get help through the Affordable Connectivity Program (ACP), which replaced the Emergency Broadband Benefit on December 31, 2021.

If your household is eligible, you may be able to receive:
     • Up to $30/month discount on your internet service
     • Up to $75/month discount if your household is on qualifying Tribal lands
     • A one-time discount of up to $100 for a purchase of a laptop, tablet, or desktop computer (with a co-payment of more than $10 but less than $50)

To enroll in the program, you must:
1. Go to ACPBenefit.org to submit an application or print out a mail-in application, AND
2. Contact a participating provider to select a plan and have the discount applied to your bill

To see if you are eligible, please go to the Federal Communications Commission’s ACP page.  You can also find more information on the FAQ page.

NYS Homeowner Assistance Fund (HAF)

 NYS Homeowners Assistance Fund, which helps homeowners who are behind on their mortgage, is no longer accepting applications, but you can register for the waiting list in case additional funds become available.

Low Income Household Water Assistance Program (LIHWAP)

If you have fallen behind on your drinking water or wastewater service bills, you may be able to get help.

The Low Income Household Water Assistance Program (LIHWAP) can pay a maximum of $2500 for drinking water or wastewater services, or $5,000 if those services are combined. Benefits are paid directly to the service provider.

To see if you are eligible and how to apply, please go to NYS Low Income Household Water Assistance Program. These funds will be given on a first-come, first-served basis. That means, you should apply as soon as possible.

Landlord Rental Assistance

Applications for the NYS Landlord Rental Assistance Program are no longer being accepted. OTDA is processing all LRAP applications for property owners who own a building with 20 or fewer units that were submitted prior to the LRAP application closing date of November 21st, 2021.

Help for HEAP Households

If you need help paying your natural gas or electricity heating bill or have fallen behind on these bills, you may be able to get help. 

Eligible households can apply for Home Energy Assistance Program (HEAP) to pay ongoing, emergency, or past due bills. There are 3 types of HEAP Benefits: Regular HEAP; Regular Arrears Supplement HEAP; and Emergency HEAP. Depending on how much you currently owe, you may be able to receive a one-time benefit up to a maximum of $10,000.  This benefit is paid directly to your gas and electricity companies.

Regular HEAP, Regular Arrears Supplement HEAP, and Emergency HEAP are currently closed for 2022. Check back regularly with NYS HEAP to learn when HEAP will reopen.

For additional help with your utilities please scroll down to the Utilities section on this page.

Stimulus Checks

The U.S. government issued three rounds of stimulus checks to working and non-working U.S. citizens and residents to help them during the Covid-19 health crisis. If you are missing stimulus payments, please review the information at the Internal Revenue Service’s Economic Impact Payments website to determine their eligibility to claim a Recovery Rebate Credit for tax year 2020 or 2021.

In New York State, stimulus payments and other federal relief payments (such as tax refunds, rebates, and tax credits) cannot be garnished by debt collectors. That means these payments must go directly to you and should not be sent to the people you owe money to. But if you owe child support or spousal support, or are involved with fraud, these payments may be collected. For more information, please see the NYS website.

Utilities

If you are having trouble paying your utility bills or received a disconnection notice, New York State is offering financial help and protections to help maintain your utility service and pay down your arrears. Eligible households can apply for help through the New York State Energy Affordability & Electric and Gas Bill Relief Programs. To learn if you are eligible and how to apply go to Energy Affordability & Electric and Gas Bill Relief Programs.

You can also contact your utility company to let them know you are having trouble paying your utility bills and ask them for help like a deferred payment plan or installment payment plan. You can learn more from the NYS Department of Public Service here and here. 

If the utility company shuts off services,

• You can call the Department of Public Services Helpline at 1-800-342-3377
• You can File a Complaint.
• Call the Public Utility Law Project of NY hotline at 877-669-2572. They may be able to get you an immediate turn-on order.

For more information and resources, please visit the New York State website.

Updated 3/7/23

Types of Costs Crime Victims May Have

Crime victims may have expenses because of the crime. Here are some costs you may have:

• Medical costs
• Court costs, such as travel, child care and legal fees
• Higher insurance rates because of the crime
• Counseling costs
• Funeral or burial expenses
• Bills for things you did not buy

You may  also have to:

• Repair damaged property
• Replace stolen possessions
• Fix damaged credit
• Install security devices
• Take time off work

You can have other costs, too:

• Victims of foreclosure home loan modification scams may lose the money they were saving to buy a house.
• Victims of property deed theft scam, may lose their home.

Restitution

Most crime victims don’t know that they have the right to ask for restitution. This is when the offender pays you money (restitution) for your injuries, losses, or damages. You can use the money to help pay your medical bills, counseling bills, and to replace lost wages and stolen or damaged property.

You can ask for restitution as part of a criminal case or a domestic violence case in family court.

Foreclosure

Some crime victims may have problems making home mortgage payments. If this happens to you, you are at risk for foreclosure. That means you could lose your home.

How can I prevent foreclosure? 

It is never too early or too late to ask for help. To get help:

• Visit the U.S. Department of Housing and Urban Development for a list of approved housing counseling agencies
• Call the Attorney General's Homeowner Protection Program (HOPP) hotline at 855-466-HOME (855-466-3456)

What is HOPP?

HOPP is a network of housing counseling and legal services organizations that help homeowners at risk of foreclosure. Call the HOPP hotline to find quality counseling or legal services in every county in New York. All services are free.

Reporting loan modification scams

It is scary to think about losing your home. Unfortunately, there are people who may use your fear to take advantage of you through something called a “foreclosure rescue scam.”

To learn more, see the Other Financial Fraud and Scams tab.

If you think you are a victim of a loan modification scam, you can submit a complaint to the NYS Attorney General’s Office.   

For more information please visit Help for Homeowners.

Public Assistance

Some victims of crime cannot work because of the physical or emotional impact of the crime.  This can make it hard to pay for housing, food, utilities, transportation, and daily living costs. If this happens, you may be able to receive for government benefits called public assistance.

Who can get public assistance?

Public assistance is for people who are struggling to meet their basic needs. If you have always taken care of yourself and your family on your own, you may be embarrassed to ask for government help. But if you are a crime victim, you have the right to ask. If you qualify, you can get help when you need it most.

Below you can find information on the most common types of public assistance.

What is Temporary Assistance?

Temporary Assistance (TA) is short-term help for individuals and children in need.

TA may be able to help you if:

• You can’t work
• You can’t find a job or
• Your job doesn’t pay enough

TA may help you pay for:

• Your housing
• Food
• Health insurance
• Utilities and
• Other expenses

There are 2 major TA programs:

• Family Assistance, and
• Safety Net Assistance

Family Assistance (FA) provides cash assistance to families that have:

• A minor child living with a parent
• Two parents
• A caretaker relative

You can only get FA for 60 months total in your lifetime.

Safety Net Assistance (SNA) is for people who do not qualify for other programs. This includes:

• Single adults
• Couples with no children
• People who have received 60 months of benefits

If you get TA, you might also qualify for Medicaid and the Supplemental Nutrition Assistance Program (SNAP).

If you have children, you might also qualify for child care benefits.

What is Emergency Assistance?

If you have an urgent need, you may qualify for emergency assistance.

Examples of an emergency include:

• Being homeless
• Having little or no food
• Being evicted from your home
• Having your utilities shut-off (or already shut off)
• Being a  victim of domestic violence (or having a family member who is)

Emergency assistance can pay for:

• Temporary housing in a hotel or motel
• Past due shelter costs
• Past due utility bills
• Domestic violence shelter costs

You do not have to qualify for Temporary Assistance to get Emergency Assistance.

How do I apply for Temporary Assistance?

Anyone can apply for public assistance.

File an application with your local Department of Social Services. You will have an interview. You must have documents or proof at your interview.

If you have an emergency, you will be interviewed the same day you apply.

To find more information, please visit the NYS Office of Temporary and Disability Assistance site.

What if I am a victim of domestic violence?

Domestic violence shelters can help you be safe.  If you are fleeing abuse, alone or with your children, and enter a domestic violence shelter in New York State, you must apply for public assistance.  Public assistance may cover the cost of your shelter stay. 

If you are a victim of domestic violence, you will get information and a notice about your rights.  You also have the right to talk to a staff person called a “domestic violence liaison.”

The domestic violence liaison can help you:

• Find resources and public assistance programs
• Get excused from any program requirements that may put you in danger. 

For more information about how the domestic violence liaison can help you, please see Public Benefits and Domestic Violence Fact Sheet.

Identity Theft

Identity theft is different from other crimes. You may not even know you are a victim until you can’t get a loan, get calls from bill collectors, or your credit score drops.

Finding out that your identify has been stolen can be scary, and it can be stressful to try to fix it.  Below is some information that can help.    

What is Identity Theft?

Identity theft is when someone uses your personal or financial information without your permission.
Identify thieves may use your:

• Name
• Address
• Social security number
• Credit card
• Bank account numbers or
• Medical insurance number.

The thieves may use your information to buy things, get benefits, file taxes, or pretend to be you.

Identity theft is a serious crime. It is important to stop the theft as soon as possible.

You may be a victim of identity theft if you:

• Can’t explain some withdrawals from your bank account.
• Don’t get your bills or other mail.
• Have charges on your credit or debit card statements for goods or services you didn’t buy.
• Get statements for credit cards you didn’t open.
• See errors or unfamiliar accounts on your credit report.
• Get bills for medical services you didn’t use.
• Get calls from debt collectors about  expenses that are not yours.
• Get notice from the IRS that more than one tax return was filed in your name, or that you have income from an employer you don’t work for.

I think my personal information was stolen. What should I do?

There are things you can do as soon as you think that your personal information has been stolen. 

First, report it to the FTC (Federal Trade Commission) as soon as possible. You can go to identitytheft.gov.

The FTC will give you an Identity Theft Report and a recovery plan. The plan will show you how to fix the problems the identify theft caused. It may take time, but it guarantees you certain rights.

After you get an Identity Theft Report:

• Change all account passwords and PINs. Think about securing your passwords.
• Place a free fraud alert with any one of these 3 credit bureaus. They must tell the other 2.
  • Experian.com/fraudalert
  • TransUnion.com/fraud
  • Equifax.com/CreditReportAssistance
• Get your free credit report. Read it carefully. Note any charges you don’t recognize.
• Put a credit freeze on your account. This means no one can see your credit report until you remove the freeze. Ask any of the 3 credit bureaus to do this.
• Replace stolen government-issued ID, such as driver’s license, social security card, or passport.
• Consider reporting the crime to your local police, especially if you know who stole your identity.

You can use the Federal Trade Commission sample letters to help you resolve your identity theft issues.

What are my rights as a victim of identity theft?

Federal laws protect identity theft victims. If someone steals your identity, you have the right to:

• Get an Identity Theft Report
• Free copies of your credit report
• Put a 90-day initial fraud alert on your credit report
• Put a 7-year extended fraud alert on your credit report
• Remove incorrect information from your credit report
• Stop creditors and debt collectors from reporting fraudulent accounts
• Copies of documents related to the identity theft
• Stop debt collectors from contacting you.
• Have your financial responsibility limited.

If the identity thief is tried in federal court, you have additional victim rights.

You can find more information about identity theft victim rights on the FTC website.

How can I protect myself from identity theft?

Identity theft can happen to anyone. To help lower your risk:

• Keep your personal information in a safe place. Be careful with your wallet, credit and debit cards, social security number, and PIN numbers.
• Do not give your personal information – by phone, mail or online – to anyone you don’t know.  The IRS will not call and ask for your information over the phone.
• Always read your credit card and bank statements carefully. Contact your bank if you see a purchase that you didn’t make.
• Know when payments are due. If bills are late or you do not get them, contact the sender.
• Pick up your mail as soon as possible. If you are gone for a few days, ask the Post Office to hold your mail.
• Shred receipts, credit offers, account statements, expired credit cards, and other documents with your personal information before throwing them away.
• Review your credit reports at least once a year. Order a free report from Annual Credit Report. 
• Make sure your personal information online, on your computer, and on your phone is safe. Use secure websites, firewalls, and anti-virus software. Create complex passwords that cannot be guessed.

For more information about identity theft, please visit consumer.gov or contact  the NY Attorney General office in your area.

Financial Fraud and Scams

Millions of people in the United States are victims of financial fraud crimes every year. The crimes happen when someone tricks you into paying for something you never receive. Anyone can be a victim of fraud crimes.

If you are a victim of financial crime, it may make you question your own judgment. It can also destroy your trust in others, especially if the offender is someone you know.  You may be embarrassed to tell anyone what happened. You may worry that your friends or family will criticize you.

You are not alone, and there are resources to help you.

What is financial fraud?

Financial fraud happens when someone tricks you into paying for goods or services, but you never get them. That’s because:

• The person or business never meant to provide them, or
• The goods, services or financial benefits did not exist.

What are some common types of financial scams and fraud?

Most of the time, the fraud crimes happen over the internet, telephone, or by letters or brochures. They offer things, such as free vacations, or investment opportunities.

Examples of financial fraud include:

• Telemarketing fraud:  You get a phone call selling fake goods or services, or saying you won a prize, money, or vacation.
• Mail fraud:  Someone uses the mail to get your money or property.
• Identity theft:  See Identity Theft tab.
• Bank fraud:  Someone pretends be a bank to get your money.
• Embezzlement: Someone in charge of your money takes or uses it wrongly.
• Pyramid or Ponzi schemes: A company or person promises you a lot of money if you invest, but instead, they give your money to previous investors.
• Advance fee schemes: You pay money to get something more valuable but you get little or nothing back.
• Internet fraud: Someone uses the internet to trick you.
• Telephone con-artist scam : Someone pretends to be a family member who needs money right away, or says they are from the IRS and demands you pay a phony tax bill.

Examples of COVID-19 scams include:

• Charity Scams: Scammers seek donations for those impacted by Covid-19 but keep the donations for themselves.
• Cure, Vaccines, and Test scams: Scammers offer bogus cures, vaccines, or tests for money or to steal personal or financial information.
• Health Insurance scams: Scammers are trying to steal insurance information.
• Robocall scams: Scammers focus on health and financial concerns related to COVID-19.

How are fraud crimes handled?

Fraud crimes are prosecuted at the state or federal level. It depends on:

• The type of fraud
• How much money was stolen
• The laws violated
• Where the crime happened.

For more information about common scams, visit the FBI website. For more information about COVID-19 scams and resources, go to the FCC website.

What can I do to avoid scams?

• Don’t share your personal or financial information via email, text message or over the phone.
• Do not click any links in a text message. If a friend sends you a text with a link that does not seem normal, call them to ask if they sent it.
• Be cautious if you are being pressured to share any information or make a payment immediately.
• Check on a charity by calling or looking at its actual website before donating.
• Remember, there is no cure for COVID-19

Where can I go for help?

You can contact a crime victim advocate near you. Or go to:

• Federal Trade Commission to report the fraud online or 1-877-FTC-HELP
• USA.gov to find the where to report the scam or call 1-844-CALL-USA1
• NYS website to report fraud, scams, and Identity theft
• Bureau of Consumer Frauds & Protection or call their Consumer Helpline at 1-800-771-7755
• Consumer Financial Protection Bureau or 1-855-411-2732

For more information, please go to:

• Federal Trade Commission "What to do if you were scammed"
• United Way, "Getting help if you've been a victim of a scam"

 Updated 3/7/23

Mediation in a Financial Matter

Dealing with disagreements that involve money can be difficult. Instead of going to small claims or handling the matter through the court system, you can consider mediation.

Please go to the Alternative Dispute Resolution section of this website for more information about mediation and CDRC.

How can mediation help?

Community Dispute Resolution Centers (CDRC) have mediators who can help you with problems such as:

• Car and equipment loans
• Unpaid bills
• Third party loans
• Damaged property
• Concerns about the quality of repairs or other services

Can a CDRC help if I have a problem with a family member or neighbor that involves money?

Yes. They can help with matters that involve:

• Consumers or merchants
• Friends, family members, acquaintances, or neighbors

How much does mediation cost?

CDRCs are funded by NYS Unified Court System to provide free or low-cost services.

Developed with assistance from NYS Unified Court System, Office of ADR Programs

Updated July 29, 2021